2018-10-21 11:09 | https://www.haus-des-meeres.at/en/T_C.htm
Logo Haus des Meers - Aqua Terra Zoo

GTC

The person ordering the ticket(s), hereinafter referred to as the "Customer", expressly acknowledges the following terms and conditions of Haus des Meeres-Aqua Terra Zoo GmbH, hereinafter referred to as "Haus des Meeres", by placing their order:

On the basis of the standardised legal situation in place since mid-2014 (EU Consumer Rights Directive 2011/83/EU for online trade) we gladly offer visitors from EU countries the possibility to order tickets online. 

Zoo tickets:

A contract on acquisition of the ticket(s) comes into existence upon receipt of the order for the ticket(s). The Customer thereby undertakes to pay the fee advised on the website for the ticket(s) of the relevant category immediately. Payment shall be effected by credit card as an advance payment.

Upon successful completion of the transaction an email will be sent to the email address advised by the Customer with an overview of the tickets ordered including their price and an online ticket number.

Another email with the tickets ordered (PDF attachment) will be sent to the email address advised by the Customer as of one hour after successful placement of the order. Tickets must be presented for acceptance in printed form.
Haus des Meeres guarantees to accept the tickets at no extra cost for the first 24 months after the date of purchase; for additional years the difference in price, if any, between the price paid in advance and the price for a ticket of the relevant category as stated on the notice board at Haus des Meeres and/or on the Haus des Meeres website at the time of collection shall be payable.

In addition Haus des Meeres shall be entitled but not obliged to check the identity of the visitor(s) and the correctness of their ticket category (which may include inspection of an official photo ID). Customers themselves shall be responsible for any forwarding of the order number/online ticket number and may assert no claims against Haus des Meeres in this respect.

The Customer shall be free to withdraw in writing his legal statement which has led to conclusion of the contract within a period of two (2) weeks with no obligation to state reasons. This period shall commence to run on the day of access to the order number. Timely dispatch of the letter of withdrawal to the address of Haus des Meeres in 1060 Vienna, Fritz-Grünbaum-Platz 1, shall be sufficient for observance of the time period. We also accept letters of withdrawal by email, which may be sent with no obligation to fulfil specific formal requirements or state a reason; they must, however contain the order name, the online ticket number (see order mail) and the date. Should you wish to send us your letter of withdrawal by post and/or require a template for this purpose, please find a download file (MS Word file) on the right below the GTC. In the case of withdrawal the amount paid shall be promptly refunded to the payer's account; no cash payments.

Withdrawal shall no longer be possible once the tickets have been used. 
The Customer agrees to occasionally receive information material from the company; in addition his/her data will be used confidentially and in accordance with the provisions of the Austrian Data Protection Act [Datenschutzgesetz].
Unless prohibited by mandatory statutory provisions, in particular, in the case of conclusion of the contract with a consumer, by those of consumer law, the exclusive place of jurisdiction for all disputes arising out of this agreement shall be the court which has subject-matter jurisdiction and local jurisdiction over 1060 Vienna. Unless prohibited by such mandatory statutory provisions 1060 Vienna shall also be the place of performance.
The service of process address of Haus des Meeres-Aqua Terra Zoo GmbH is 1060 Vienna, Fritz-Grünbaum-Platz 1. Haus des Meeres itself may also sue at any other legal venue as it is an optional forum for Haus des Meeres.

This agreement shall be exclusively governed by Austrian law; any conflict of laws rules shall be excluded.

Special events:

Tickets for and in connection with special events for a specific date shall exclusively be valid on the day of the event. Tickets may be cancelled free of charge up until 5 working days before the event. We also accept letters of withdrawal by email, which may be sent with no obligation to fulfil specific formal requirements or state a reason; they must, however contain the order name, the online ticket number (see order mail) and the date. In the case of withdrawal the amount paid shall be promptly refunded to the payer's account; no cash payments.
A contract on acquisition of the ticket(s) comes into existence upon receipt of the order for the ticket(s). The Customer thereby undertakes to pay the fee advised on the website for the ticket(s) of the relevant category immediately. Payment shall be effected by credit card as an advance payment.
Upon successful completion of the transaction an email will be sent to the email address advised by the Customer with an overview of the tickets ordered including their price and an online ticket number. 
An additional email with the tickets ordered (PDF attachment) will be sent to the email address advised by the Customer approximately one hour after successful placement of the order. Tickets must be presented for acceptance in printed form.
In addition Haus des Meeres shall be entitled but not obliged to check the identity of the visitor(s) and the correctness of their ticket category (which may include inspection of an official photo ID). Customers themselves shall be responsible for any forwarding of the order number/online ticket number and may assert no claims against Haus des Meeres in this respect.

Unless prohibited by mandatory statutory provisions, in particular, in the case of conclusion of the contract with a consumer, by those of consumer law, the exclusive place of jurisdiction for all disputes arising out of this agreement shall be the court which has subject-matter jurisdiction and local jurisdiction over 1060 Vienna. Unless prohibited by such mandatory statutory provisions 1060 Vienna shall also be the place of performance.

The service of process address of Haus des Meeres-Aqua Terra Zoo GmbH is 1060 Vienna, Fritz-Grünbaum-Platz 1. Haus des Meeres itself may sue at any other legal venue as it is an optional forum for Haus des Meeres.

This agreement shall be exclusively governed by Austrian law; any conflict of laws rules shall be excluded.

Contact:

Haus des Meeres - Aqua Terra Zoo GmbH
Fritz-Grünbaum-Platz 1
1060 Vienna

Phone: +43 1 587 14 17
Fax: +43 1 586 06 17

Email: office@haus-des-meeres.at

Download the General Terms and Conditions as a PDF file.

For organisational reasons we currently only accept Mastercard and Visa cards as payment methods for online orders.

Template for written withdrawal of an online ticket purchase order. (MS Word file)

 

 

Opening Hours

Daily, 365 days in a year!

Monday - Sunday: 09:00 am - 06:00 pm

Thursday: 09:00 am -  09:00 pm
more...

Artware @
Ausgezeichnet durch
Mitglied bei
© 2018, Haus des Meeres GmbH | T & C | Imprint | Disclaimer | Privacy Policy

In order to provide you with the best possible service, this website uses cookies and external services (e.g. Google Maps) from third parties. By using this website, you agree. More Information

OK