2017-03-01 20:56 | http://www.haus-des-meeres.at/en/Visitor-Info/FAQs/faqcat__3.htm
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General questions

In the FAQs we are answering frequently asked questions. Hopefully you will find here what you were looking for.

Is the house accessible for wheelchair users?

Yes! You can get to every floor by elevator. The tropical area is also accessible from both sides (2nd & 4th floor) so you will not miss anything!

What kind of weather is suitable for a visit to the Haus des Meeres?

Every kind! During winter when it is cold outside we offer tropical climate in our tropical areas and our “Kroki”-park inhabited by free flying birds and little monkeys which are running around. Don’t worry, in summer the temperatures are high too, but the whole visitors area is air conditioned since 2012. This means that you can enjoy your visit at any time of the year.

Where can I change my baby’s diapers?

Dear parents and legal guardians,
please no diaper changing in the dining areas in consideration of our other visitors.
Diaper changing tables are provided:
Ground floor – Ladies’ room
Shop area – Ladies’ room/lavatory for the handicapped
5th floor - lavatory for the handicapped
10th floor - Ladies’ room/Men’s room

Are cats, dogs & co. allowed in the Haus des Meeres?

No without exceptions! Please respect our request and do not try to smuggle in little pets in your handbags, plastic bags or pushchairs. In some areas there are animals moving around freely and even if your little darling would not dare to hurt any other animal, please refrain from bringing it with you. Our shop/ticket counter staff are neither professional pet sitters nor do they have the spare time to take care of your pet for the time of your visit. Enjoy the animals at our zoo and don’t bring any along :-)

Feeding the animals: Aren’t those monkeys cute? Maybe they would like a bit of my lunch….?

Yes, they all are very cute. Please do not feed them nonetheless. Our animals are fed a particular blend of food in a sufficient amount. If you feed them additionally it could result in us drawing conclusions like that the animals are ill. Furthermore, chewing gum, crisps, rice cakes, candy etc. are no part of their natural diet and could lead to grave sickness or even to death! For those who want to feed the monkeys there are special events like the monkey feeding which are offered on a weekly basis and especially during the holidays in which you are officially allowed to feed the animals with suitable animal food.
Our little monkey gang is also very fast so when you hand your child a cookie etc. whilst in the tropical areas or the “Kroki”-park it is possible that soon one of the monkeys will be eating instead of your child. Please do not enter any of the tropical areas with accessible food – the monkeys are incredibly quick when it comes to those little delicacies!

Why are less animals on the higher floors?

The Haus des Meeres has developed a lot in the last few years – up to 2008 all aquaria and terraria could be found from the ground to the 5th floor. Bit by bit the construction went and since 2010 all floors of the flak tower are “inhabited”. As one can see from the outside the basic size of the tower is not very large; it is 31 metres long and 15 metres wide which means that space is limited. Especially the upper floors accommodate necessary areas such as a quarantine office for the fish and reptiles, a storage room, a workshop and salt water preparation for the whole zoo, for which we really need the space.
However, we tried hard to make room for aquaria and terraria in every suitable corner. For that reason, the storage room and workshop have been made smaller in 2012 and the “Tropfsteinhöhlen-Grotte” was born. One has to keep in mind, too, that the walls of the tower consist of 3.5 metre thick reinforced concrete, so if we need space for terraria/aquaria such as the Chamäleonanlage or the Krustenechsen construction will take time and great expenses. For the Chamäleonanlage about 20 tons of concrete had to be removed after all! In September 2013, the roof terrace was opened for visitors and the 10th and 11th floor were made accessible, offering the sensational hammerhead shark basin and the breath-taking café ocean’sky.
We are looking for a new home for our fish/turtles/house plants/etc. as they have grown too much…
Us taking in animals is very seldom; representatives of a rare species could possibly be accommodated under the condition that they blend in. In general, we are not against taking in animals, but very limited in space and the animals need to be housed species-appropriately. Additionally, the number of animals designated to be taken in sadly rises year by year.
The same goes for overgrown house plants. We are glad that you had us in mind with your “donations” but we are not able to collect them from your home i.e. most of them are not fit for the life in a terrarium.

We are looking for a new home for our fish/turtles/house plants/etc. as they have grown too much…

Us taking in animals is very seldom; representatives of a rare species could possibly be accommodated under the condition that they blend in. In general, we are not against taking in animals, but very limited in space and the animals need to be housed species-appropriately. Additionally, the number of animals designated to be taken in sadly rises year by year.

The same goes for overgrown house plants. We are glad that you had us in mind with your “donations” but we are not able to collect them from your home i.e. most of them are not fit for the life in a terrarium.

Can one purchase animals at the Haus des Meeres?

No, we do not sell any animals.

I would love to go diving in the 300,000 liters shark basin with Puppi and the sharks – is that possible?

No, sadly not. Solely our staff is allowed into this basin as a changing stream of visitors would stress the animals too much, even though they do not react aggressively towards humans. We appreciate your understanding. Those who want to watch i.e. obtain more information on the animals can watch one of our zookeepers diving in the basin whilst providing interesting information on Thursdays at 6 pm.

Another frequently asked question: Where are the whales?

Even though we accommodate many marine animals and are seeking to offer a broad variety of them, we cannot house whales. “The average blue whale is 26 metres long, individual animal can reach a length of 30 metres and the largest of them was 33.58 metres long (measured in 1922).” (source: Wikipedia, 11/04/2013) Considering that the tower is 31 metres long, 15 metres wide and about 50 metres high it would be a bit cramped for a grown blue whale.

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Opening hours

Täglich, 365 Tage im Jahr!

Montag - Sonntag: 09:00h bis 18:00h

Donnerstag: 09:00h bis 21:00h

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