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Terms and conditions

Zoo tickets
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Upon receipt of the ticket order, the contract comes into force. By this the purchaser has the obligation to immediately pay the fee indicated to him/her on the website for the tickets of the corresponding category. Payment is carried out by credit card in advance.

After successful transaction, an e-mail is sent to the e-mail address provided by the purchaser, which includes a list of the ordered tickets, their fee and an online ticket number.

A further e-mail with the ordered tickets (attached PDF file) is sent to the e-mail address provided by the purchaser after one hour from successful completion of the order. For the first 24 months following the purchase date, HAUS DES MEERES guarantees that the tickets can be redeemed without a surcharge; for the following years any difference there may be between the price paid in advance and the price for the ticket of the corresponding category as stated on the table of prices at HAUS DES MEERES and/or on the HAUS DES MEERES website at the time the ticket is picked up has to be additionally paid.

HAUS DES MEERES is entitled, but not obligated, to additionally check the identity and the correctness of the visitors’ ticket category to be redeemed (if necessary by inspecting official photo ID). The purchaser is responsible for any forwarding of the order number/online ticket number carried out by the purchaser him/herself and cannot make any claims against HAUS DES MEERES in this respect.

The purchaser is free to revoke his/her contractual declaration that led to the conclusion of the contract within a period of two weeks in writing without having to state any reasons. The period starts on the day of receipt of the order number. To observe the deadline, it is sufficient to send the revocation to the address of HAUS DES MEERES in 1060 Wien, Fritz-Grünbaum-Platz 1. We also accept a notice of cancellation sent by e-mail; this can be sent informally, without having to state reasons, however by including order name, online ticket number (see ordering e-mail) and date. In the case of cancellation, the paid amount shall be immediately transferred back into the account of the payer – no cash repayment.

Cancellation is no longer possible if the tickets have already been redeemed. The purchaser shall agree to occasionally receiving information material from the business; in this respect, his/her data will be used confidentially and in accordance with the provisions of the law on data protection. Unless mandatory statutory regulations to the contrary exist, in particular such regulations pertaining to consumer law in the case of a contract concluded with a consumer, the exclusive place of jurisdiction for all disputes arising from this agreement shall be the court competent for such cases in 1060 Wien (Vienna). Unless mandatory statutory regulations to the contrary exist, 1060 Wien shall also be the place of fulfilment.

The summonable address of HAUS DES MEERES – Aqua Terra Zoo GmbH is 1060 Wien, Fritz-Grünbaum-Platz 1. However, HAUS DES MEERES itself also has the right to file suits at any other legal place of jurisdiction; for HAUS DES MEERES this is an elective place of jurisdiction.

Austrian law shall exclusively apply, excluding any reference to a foreign legal system.

Kulturwelle
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The purchaser of the ticket, hereinafter referred to as “Purchaser”, expressly declares that by making his/her purchase order he/she is aware of the  following terms of Haus des Meeres Betriebs GmbH, hereinafter referred to as “HAUS DES MEERES”:

Tickets for cultural events with fixed dates are exclusively valid on the day of the event.

The order of such tickets is binding and cannot be cancelled.

Upon receipt of the ticket(s) order, the contract on the purchase of the ticket(s) comes into force. By this the Purchaser shall have the obligation to immediately pay the fee indicated on the website for the ticket(s). After successful transaction, an e-mail is sent to the e-mail address provided by the Purchaser, which includes a list of the ordered ticket(s), their fee and an online ticket number.

HAUS DES MEERES is entitled to additionally check the identity and the correctness of the visitors’ ticket category to be redeemed. Discounted tickets are only valid in connection with an Ö1 Club card – the Purchaser has the duty to present it upon ticket inspection. If the card is not shown, the Purchaser must pay back the previously granted discount. The Purchaser is responsible for any forwarding of the order number carried out by the Purchaser him/herself and cannot make any claims against HAUS DES MEERES in this respect.

COVID-19 addendum

1. General: The general terms and conditions for the required safety measures relating to the COVID-19 pandemic reflect the situation as of the date mentioned below. Due to official and other requirements after this point in time, the conditions for ticket purchase and performance attendance may change from time to time. HAUS DES MEERES will provide information via its website and social media channels about any changes to the programme. In any event, it is your own responsibility to obtain information on the latest developments.

HAUS DES MEERES is aware of its responsibility when hosting events; all the requirements relating to COVID-19 safety measures for hosting events issued by the Federal Government and the City of Vienna shall be implemented. HAUS DES MEERES assumes no liability for infections or any resulting consequential damages. People who attend the performances and are present at the venues do so at their own risk!

2. Mandatory use of face masks: When entering and leaving the event locations (rooms) and during the entire event, it is mandatory to wear an FFP2 mask – also when you are seated! Pursuant to the COVID-19 measures, the seats will be assigned to you. The instructions given by the staff must be followed. The cooperativeness of the audience helps to ensure a smooth and successful performance.

3. Data: The Purchaser(s) must obtain the consent of the concerned persons regarding the storage of the data beforehand. The collected data are only forwarded to the authority if so required by the authority.

4. Special regulations regarding ticket return: If the attendance of the performance is not possible due to officially ordered measures relating to COVID-19, the ticket price is refunded upon presentation of official proof (certificate) up to 3 days prior to the performance, the latest.

Unless mandatory statutory regulations to the contrary exist, in particular such regulations pertaining to consumer law in the case of a contract concluded with a consumer, the exclusive place of jurisdiction for all disputes arising from this agreement shall be the court competent for such cases in 1060 Wien (Vienna). Unless mandatory statutory regulations to the contrary exist, 1060 Wien shall also be the place of fulfilment.

The summonable address of HAUS DES MEERES is 1060 Wien, Fritz-Grünbaum-Platz 1. However, HAUS DES MEERES itself also has the right to file suits at any other legal place of jurisdiction; for HAUS DES MEERES this is an elective place of jurisdiction. Austrian law shall exclusively apply, excluding any reference to a foreign legal system.

Should any individual provisions in these terms of use be or become invalid, this will not affect the validity of the other provisions.

Events
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Please download our Terms and Conditions here.

Contest
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Terms and conditions for entering a prize draw

1. Prize draw and organiser
The organiser of the online prize draw (hereinafter referred to a “Prize Draw”) is Haus des Meeres Betriebs GmbH, Fritz-Grünbaum-Platz 1, 1060 Wien (hereinafter referred to as “HAUS DES MEERES”). Participation in the Prize Draw depends on the following guidelines.

2. Entry eligibility
Eligible for participation are persons with residence in Austria who are at least 18 years of age at the time of participation. Younger persons may also take part with the consent of their parents. Staff of Haus des Meeres Zoo or Betriebs GmbH and their family members may not enter the Prize Draw. Participation by means of automated data processing processes and/or by means of including third parties is excluded. 

Entering the draw is only possible during the specified period. Entry into the Prize Draw is free of charge.

To enter the draws the participant must meet the mentioned conditions. 

HAUS DES MEERES cannot be made responsible for late and/or incomplete entries. Exceptions only apply if erroneous postings are not corrected in time.

3. Implementation and processing of prizes
Only the prizes mentioned in the posting are drawn. After the closing date of the specified period, a winner will be chosen by random selection. 

The winner will be drawn by the mentioned date and contacted. 

The winner will be asked to send a private message to HAUS DES MEERES containing contact details. The data will not be disclosed on the HAUS DES MEERES account. Personal data will not be stored for commercial purposes. 

The claim to the prize is non-assignable and non-transferable. The prize is non-exchangeable, non-extensible and non-redeemable for cash. In the event that the original prize offered is not available, for whatever reason, HAUS DES MEERES retains the right to substitute the prize with another prize of similar value. 

TikTok, Snapchat, YouTube and Instagram are in no way connected with the Prize Draw and are not available as contact partners.

4. Exclusion
In the event of a violation of the terms of entering the Prize Draw, HAUS DES MEERES reserves the right to exclude entrants from it. Also, HAUS DES MEERES reserves the right to exclude entrants from the Prize Draw, who use unauthorised aids or other types of manipulation to gain advantages. This would be the case if automatic scripts, hacking tools, Trojan code or virus software were used. Furthermore, incorrect personal data and the use of fake profiles can lead to exclusion. In such cases, prizes can be recalled and/or reclaimed.

5. Early termination and/or suspension of the Prize Draw
HAUS DES MEERES is entitled to cancel the Prize Draw early on, suspend it or change it. In these cases, the participants of the Prize Draw shall not be entitled to assert any claims against HAUS DES MEERES. This particularly concerns technical problems or cases in which an orderly implementation of the Prize Draw cannot be ensured due to legal reasons.

6. Transfer of rights
For details about the data processed in the context of the Prize Draw and about the related rights of the participants, please refer to our Privacy Policy.

7. Final provisions
Redress through the courts is excluded. Austrian law shall exclusively apply, excluding any reference to a foreign legal system.

Special events
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Tickets for and in the context of special events with fixed dates are exclusively valid on the day of the event. Tickets can be cancelled free of charge up to 5 working days prior to the event. We accept a notice of cancellation sent by e-mail; this can be sent informally, without having to state reasons, however by including order name, online ticket number (see ordering e-mail) and date. In the case of cancellation, the paid amount shall be immediately transferred back into the account of the payer – no cash repayment. 

Upon receipt of the ticket(s) order, the contract on the purchase of the ticket(s) comes into force. By this the Purchaser shall have the obligation to immediately pay the fee stated on the website for the ticket(s) of the corresponding category. Payment is carried out by credit card in advance. 

After successful transaction, an e-mail is sent to the e-mail address provided by the Purchaser, which includes a list of the ordered ticket(s), their fee and an online ticket number. 

A further e-mail with the ordered tickets (attached PDF file) is sent to the e-mail address provided by the Purchaser around one hour after successfully completing the order. The tickets must be printed out to be redeemed. HAUS DES MEERES is entitled, but not obligated, to additionally check the identity and the correctness of the visitors’ ticket category to be redeemed (if necessary by inspecting official photo ID). The Purchaser is responsible for any forwarding of the order number/online ticket number carried out by the Purchaser him/herself and cannot make any claims against HAUS DES MEERES in this respect.

Unless mandatory statutory regulations to the contrary exist, in particular such regulations pertaining to consumer law in the case of a contract concluded with a consumer, the exclusive place of jurisdiction for all disputes arising from this agreement shall be the court competent for such cases in 1060 Wien (Vienna). Unless mandatory statutory regulations to the contrary exist, 1060 Wien shall also be the place of fulfilment.

The summonable address of HAUS DES MEERES – Aqua Terra Zoo GmbH is 1060 Wien, Fritz-Grünbaum-Platz 1. However, HAUS DES MEERES itself also has the right to file suits at any other legal place of jurisdiction; for HAUS DES MEERES this is an elective place of jurisdiction.

Austrian law shall exclusively apply, excluding any reference to a foreign legal system.