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Visitor information

Opening hours

Zoo
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Monday9 a.m. to 8 p.m.
Tuesday9 a.m. to 8 p.m.
Wednesday9 a.m. to 8 p.m.
Thursday9 a.m. to 8 p.m.
Friday9 a.m. to 8 p.m.
Saturday9 a.m. to 8 p.m.
Sunday9 a.m. to 8 p.m.

Opening hours are the same during christmas holidays.

Cafe Sharky
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Monday10 a.m. to 7 p.m.
Tuesday10 a.m. to 7 p.m.
Wednesday10 a.m. to 7 p.m.
Thursday10 a.m. to 7 p.m.
Friday10 a.m. to 7 p.m.
Saturday10 a.m. to 7 p.m.
Sunday10 a.m. to 7 p.m.

Café Sharky is closed due to reconstruction.

360° OCEAN SKY Restaurant
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Monday9 a.m. to 11 p.m.
Tuesday9 a.m. to 11 p.m.
Wednesday9 a.m. to 11 p.m.
Thursday9 a.m. to 2 p.m.
Friday9 a.m. to 2 a.m.
Saturday9 a.m. to 2 a.m.
Sunday9 a.m. to 11 p.m.

Useful tips and infos

How many animals live at the Haus des Meeres
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A total of more than 10,000 animals romp about on 11 floors and across an area of approx. 5,000 m². Sharks, rays, sea and land turtles, crocodiles, all kinds of lizards, snakes, freshwater and saltwater fish, birds, flying foxes, various monkeys, insects and many more... there is always something new at the Haus des Meeres! 

Ring-tailed lemur experience
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Have you ever wanted to feed a ring-tailed lemur or get cosy with one (or more)? Get up close and personal with our ring-tailed lemurs during this guided experience.

Feeding times
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An overview of all feeding times can be found here:

Kiddies' favourites
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There is a lot to discover at the zoo! Watch out for free-roaming animals in the Tropical Area, explore the underwater world through the glass domes in the Surf Reef and dare to dip your hands into the nibbling fish pool. The koi are also looking forward to your visit and want to be petted. 

Special offers:
Children's birthday parties at the Haus des Meeres are something very special! Birthday children and their guests can go on an exciting treasure hunt. All you need to know here:

Strollers and pushchairs
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Stroller parking spaces are located directly by the cloakrooms and lockers on the ground floor. 

House rules
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For a pleasant and safe stay at our zoo, considerate interactions during your visit to the zoo are important. In the interest of the animals and visitors, the rules of the house must therefore be observed.

Food, drinks and souvenirs

Food and drinks
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If exploring our more than 10,000 animals has left you hungry, then Café Sharky is the perfect spot for a short break and snacks – just opposite Puppi’s tank with a wonderful view of Vienna.

360° Ocean Sky Restaurant
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The new 360° OCEAN SKY offers a spectacular 360 degree view and is the highest rooftop location in downtown Vienna. After an exciting day at the zoo, visit 360° OCEAN SKY to round off your trip with a relaxed and laid-back meal overlooking the city.

Souvenir shop
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Whether it's a cuddly monkey, a puppy postcard or a colouring book – you will find a wide range of keepsakes and unusual gift ideas from your visit to the Haus des Meeres. The shop is located directly in front of the exit on the ground floor. If you look up, you can also take a peek through the glass floor plate into the pool of the Krokipark.

Day passes

Buy a ticket
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Day passes can be purchased either in our online shop or at our ticket office. 

Children's tickets
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Children between 0–2 years have free entry while children from 3–15 years pay a reduced price. Please note that children under the age of 14 are only allowed in the zoo when accompanied by an adult.

Combination day tickets
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Combination day tickets are only valid for one day. A specific time window does not apply to the use of these tickets.

Children under the age of 3
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Children under the age of 3 have free entry to the zoo.

Senior citizens
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A special senior discount applies on Mondays and Tuesdays. Groups of seniors of 15 or more receive an additional 20% off the reduced rate! These discounted tickets can currently only be purchased at the ticket office and not online.

Wheelchair users
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One accompanying person per wheelchair user has free entry to the Haus des Meeres. You can reach each floor by elevator.

Online tickets
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Online tickets purchased in advance can be redeemed directly at the gate.

Tickets are valid for 30 years, we guarantees to accept the tickets at no extra cost for the first 24 months after the date of purchase; for additional years the difference in price, if any, between the price paid in advance and the price for a ticket of the relevant category as stated on the notice board at Haus des Meeres and/or on the Haus des Meeres website at the time of collection shall be paid.

Discount coupons
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Present your valid discount coupon at the labelled entrances to receive a discounted ticket.

Group tickets
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The following applies to groups in general/school groups/classes: For every 10 paying schoolchildren/persons, one accompanying person has free entry to the Haus des Meeres.

Annual passes & vouchers

Advantages
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With an annual pass, you can visit the Haus des Meeres from Monday to Friday (weekdays). An annual pass also gives you a 25% discount for the weekend. An annual ticket can already pay off after your second visit!

Where to buy
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Currently, annual passes can only be purchased at the ticket counters directly at the zoo.

Transferability
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Annual passes are personal and non-transferable. The annual pass is only valid in combination with a valid photo ID.

Loss of annual pass
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In the event of losing an annual pass, a replacement ticket can be redeemed at a ticket desk upon presentation of a valid photo ID.

Vouchers
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Would you like to treat family and friends to some animal fun? Vouchers for tickets, guided tours and exclusive animal experiences can be purchased online, even at very short notice. The voucher will be e-mailed to you immediately after payment. 

Directions & parking

Public transportation
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  • U-Bahn/Underground U3 (Station Neubaugasse)
  • Bus 13A (Station Haus des Meeres)
  • Bus 14A (Station Haus des Meeres)
  • Bus 57A (Station Haus des Meeres)
Arriving by car
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If you arrive by car, there is a Wipark parking garage within walking distance: Windmühlgasse 22 - 24. Visitors to the Haus des Meeres can park there at a reduced rate. Simply ask for a discount card at the ticket office!

Directions and a map can be found here.

Schools and kindergarten

What do I have to consider when visiting with my class / group?
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We are delighted that you are planning a visit to the zoo. The most important points briefly: 

  • It is not necessary to register in advance (except for school tours) 
  • Group tickets are only available at the ticket desk. 

The accompanying teachers or educators are responsible for compliance with the applicable rules of conduct due to the coronavirus pandemic. 

Guided tours for schools and kindergartens
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Further information about guided tours for school classes can be found here: 

Accessibility

Toilets
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Accessible toilets can be found on the following floors:

  • Ground floor
  • Floor 5
  • Floor 10
  • Floor 11
Are all areas accessible via wheelchair?
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Yes, they are! You can take the elevator to each floor and to the terraces as well. The Tropical Area extends over two floors but is accessible from both sides (2nd and 4th floor) so you won't miss a thing!

Frequently Asked Questions (FAQs)

Are dogs/pets allowed in the zoo?
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No, unfortunately not. Dogs or other pets are not allowed. We also kindly ask you not smuggle pets hidden in handbags, plastic bags, prams, etc. 

Exception:
Assistance dogs (with ID, vaccination card and identification harness) may be taken along for a visit. Exceptions are floors 2, 4, 9 and 9.1, as the animals can move freely in these areas.

Animal sponsorships
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An overview of animals open for sponsorship can be found here. Simply fill in the online contact form to request a sponsorship.

Are visitors allowed to feed the animals in the Tropical Area?
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Please note that feeding and touching the animals is STRICTLY PROHIBITED. The animals can become seriously ill if they are fed the wrong food! Please do not touch the animals and do not climb into the enclosures.

How can I support the Haus des Meeres?
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You can support us with a visit, a donation or by becoming a sponsor.

Is there a luggage storage/cloakroom?
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Pram parking and a cloakroom area with lockers are located on the ground floor (behind the shop).

Are scooters allowed in the Haus des Meeres?
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Riding bicycles, scooters, kickboards, roller skates, inline skates, skateboards, e-scooters is prohibited in the zoo.

Can I take photos and videos and then post them?
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Yes, of course! Even the use of a tripod is allowed! However, please be considerate of our animals and turn off the flash. Also, please try not to block the view of other visitors.

I have a question about the animals in the house.
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The individual floors and animal areas can be found on our floor map with brief descriptions of the animals. Our guides are available to answer any questions you may have on site, easily recognizable by their HdM shirts – with a large "ASK ME" on the back.

Why are the ticket prices so high?
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With monthly operating costs of over €500,000 and rising energy and feed prices, the Haus des Meeres is financed purely by entrance fees and donations.

Is it possible to do an apprenticeship/internship at the Haus des Meeres?
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No, unfortunately not. It is not possible for us to take on apprentices or interns.

Online shop

Where can I buy an online ticket?
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Printing online tickets
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Your online tickets do not have to be printed out, the QR code can be scanned from your smartphone or tablet. Open the ticket file just before admission and make sure your screen is set as bright as possible. Please note that e-tickets will only be e-mailed one hour after purchase.

Cancelling or rebooking tickets
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In general, purchased tickets retain their value for 30 years. For the first 24 months after the date of purchase, we guarantee that the tickets can be redeemed at no extra charge (in the event of a possible price increase).

Advantages of an online ticket
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Your online tickets enable you to use the fast lane, so you can come straight to our entry gate – no queue to view the zoo!