2017-07-24 08:27 | https://www.haus-des-meeres.at/en/Visitor-Info/FAQs/faqcat__3.htm
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General questions

In the FAQs we try to answer frequently asked questions. Hopefully you can find here what you are looking for.

Is the house accessible for wheelchair users?

Yes! You can get to every floor by the elevator. The tropical area is also accessible from both sides (2nd & 4th floor) so you will not miss anything!

What kind of weather is suitable for a visit of the Haus des Meeres?

Every kind! During winter when it is cold outside we can offer tropical climate. In the tropical house and the Crocodile park with all the birds and little monkeys moving freely around, you warm both your body and soul. The temperatures are high in the summer too, however the whole visitor area has been air-conditioned since 2012.

Where can I change my baby’s diapers?

Dear parents and legal representatives, please no diaper changing in the dining areas in consideration of our other visitors. Diaper changing tables are provided on the ground floor, in ladies’ room in the shop area, ladies’ room/lavatory for the handicapped on 5th floor, lavatory for the handicapped on 10th floor - ladies’ room/Men’s room

Are cats, dogs & co. allowed into the Haus des Meeres?

No, without exceptions! Please respect our request and do not try to smuggle in little pets in your handbags, plastic bags or pushchairs. In some areas there are animals moving around freely and even if your little darling would not dare to hurt any other animal, please refrain from bringing it with you. Our shop/ticket counter staff are neither professional pet sitters nor do they have the spare time to take care of your pet for the time of your visit. Enjoy the animals at our zoo and don’t bring any along :-)

Feeding the animals: Aren’t those monkeys cute? Maybe they would like a bit of my lunch….?

Yes, they all are very cute. Please do not feed them nonetheless. Our animals are fed a particular blend of food in a sufficient amount. Additional feeding could make them ill. Furthermore, chewing gum, crisps, rice cakes, candy etc. are no part of their natural diet and could lead to grave sickness or even death! For those who want to feed the monkeys there are special events like the monkey feeding on a weekly basis. Our little monkey gang is also very fast so when you hand your child a cookie etc. whilst in the tropical areas or the “Kroki”-park, probably sooner or later one of the monkeys will be eating it instead of your child. Please do not enter any of the tropical areas with accessible food – the monkeys are incredibly quick when it comes to those little delicacies!

Why are there less animals on the higher floors?

The Haus des Meeres has developed a lot in the last few years – until 2008 all the aquariums and terrariums were placed up to the 5th floor. The construction carried on step by step and since 2010 all floors of the flak tower has been “inhabited”. The size of the tower is not very large as one can see from the outside; it is 31 metres long and 15 metres wide. Especially in the upper floors there are necessary areas such as a quarantine office for the fish and reptiles, a storage room, a workshop and salt water preparation for the whole zoo, for which we really do need the space. However, we tried hard to make room for aquariums and terrariums in every suitable corner. For that reason, the storage room and workshop have been made smaller in 2012 and the “Tropfsteinhöhlen-Grotte” was born. The walls of the tower consist of 3.5 metre thick reinforced concrete, so if we need more space for terrarium/aquarium (such as the Chamäleonanlage or the Krustenechsen), the construction will take time and great expenses. About 20 tons of concrete had to be removed for the chameleon terrarium after all! In September 2013, the roof terrace was opened for visitors and the 10th and 11th floor became accessible, offering the sensational hammerhead shark basin and the breath-taking café ocean’sky.

We are looking for a new home for our fish/turtles/plants/etc. as they have grown too much…

We can accept animals very seldom; representatives of a rare species could possibly be accommodated under the condition that they blend in. Generally we are not against accepting animals, but our space is very limited and the animals need to be housed species-appropriately. Additionally, the number of animals designated to be taken in sadly rises year by year, as well as by the plants. We are glad that you had us in mind with your “donations” but most of them are not fit for the life in a terrarium.

Can I buy animals at the Haus des Meeres?

No, we do not sell any animals.

I would love to go diving in the 300,000 l shark basin with Puppi and the sharks – is that possible?

No, unfortunately not. Solely our staff is allowed into the basin. Even though the animals do not react aggressively towards humans, a changing stream of visitors would stress them too much. We appreciate your understanding. Those who want to obtain more information, there is a program every Thursday at 6 pm. While one of our zookeepers is diving, another one commentates the whole event and is ready to answer your questions.

Another frequently asked question: Where are the whales?

Even though we accommodate many marine animals and try to offer a broad variety of them, we cannot house whales. “The average blue whale is 26 metres long, individual animal can reach a length of 30 metres and the largest of them was 33.58 metres long (measured in 1922).” (source: Wikipedia, 11/04/2013) Considering that the tower is 31 metres long, 15 metres wide and about 50 metres high it would be a bit cramped for a grown blue whale.

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Monday - Sunday: 09:00 am - 06:00 pm

Thursday: 09:00 am -  09:00 pm
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